When we get your complaint, we will sort it out quickly and informally by giving you information or taking any appropriate action.
If you need to complain about one of our services, we will do our best to put things right and make sure that the same thing doesn't happen again to you or to someone else.
If we cannot resolve your complaint immediately, we will send you an acknowledgement letter within three working days saying who is dealing with your complaint.
Once we have investigated your complaint we will give you a full response within 10 working days.
If you are still not satisfied you can ask our Managing Director to look at your complaint again Please do this within ten working days of receiving the original response.
We will complete the review within 20 working days.
We welcome any suggestions you may have to help us make sure our services continually improve.
By listening to your views, we can change and improve our services.
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